Management Services
- Branding: DNA 360 and Café DNA for the duration of the contract.
- Operational SOPs, software and process implementation.
- Bi-monthly Quality and BOSS (Brand Operating Service Standards) Audit.
- Uniforms, collateral, stationery and on-premises signage design.
- Digital and online presence including location website, link to mother website, SEM and SEO support.
- Social media marketing including maintenance of Instagram and FB accounts, brand promotion and online customer dialogs.
- Implementation of Audit Systems.
- Selection and Training of Centre Head.
- Facility App Creation and Maintenance.
- Marketing, Pricing Guidance and Sales Support.
- Software selection, Training and Process Implementation.
- Owner MIS including Sales and Performance Dashboards.
- Implementation of Revenue and Cost Management Systems.
- CRM Guidance Staff Induction, Training and Evaluation on BOSS Standards and SOPs: Customer Acquisition, Retention and Recovery.
- Café DNA: Branding, Menu Design, Equipment Selection, Recipe Specifications, Swiggy & Zomato Hosting.
