At DNA 360 Fitness Centre ("DNA 360", "we", "our", or "us"), your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our fitness center in Powai, Mumbai, utilize our website (dna360.in), engage with our member mobile web application, or purchase memberships and personal training packages.
01. Information We Collect
We collect information that you voluntarily provide to us when registering for a membership, booking personal training sessions, scheduling trial classes, or communicating with our team:
- Personal Identification: Full name, date of birth, gender, and government identification (where required for verification).
- Contact Details: Phone number, email address, emergency contact name and phone number, and residential address.
- Health & Fitness Profiles: Physical activity readiness questionnaire (PAR-Q), medical disclosures, fitness goals, and trainer assessment notes to ensure workout safety.
- Access & Attendance Data: Dynamic rolling QR check-in logs, entry/exit timestamps, and class attendance records.
- Billing & Payment Information: Billing address, membership plan selected, invoice records, and payment gateway transaction references. We do not store your credit card, debit card, or UPI PIN details on our servers.
02. How We Use Your Information
The information we collect is utilized strictly for lawful fitness center operations, including:
- Administering and managing your gym membership, digital ID pass, and locker allocations.
- Processing membership subscriptions, renewals, personal training packages, and cafe billing.
- Providing workout schedule alerts, booking confirmations, and membership expiry reminders via SMS or WhatsApp.
- Ensuring emergency medical readiness and safety while on the gym floor.
- Enhancing our facilities, equipment offerings, and customer support services.
- Complying with applicable statutory, tax, and legal obligations in India.
03. Online Payments & Razorpay Security
All online payments made through our website or application are securely routed through our payment gateway partner, Razorpay Software Private Limited.
Razorpay adheres to the highest industry standards, including the Payment Card Industry Data Security Standard (PCI-DSS) Level 1 certification. Your sensitive cardholder data, net banking credentials, and UPI authorizations are encrypted and handled solely by Razorpay and your issuing bank. DNA 360 does not view, collect, or store any sensitive payment card numbers, CVVs, or banking passwords.
04. Sharing & Disclosure of Information
We do not sell, rent, or trade your personal information to third parties. We may disclose your information only under the following limited circumstances:
- Authorized Service Providers: Trusted cloud infrastructure (Supabase), SMS/WhatsApp notification services, and payment processors who assist us in operating our platform under strict confidentiality agreements.
- Medical Emergencies: Emergency medical personnel or designated emergency contacts in the event of an acute injury or health incident on our premises.
- Legal Obligations: When mandated by applicable Indian law, court order, or governmental law enforcement agency.
05. Data Retention & Security
We implement comprehensive physical, electronic, and managerial procedures to safeguard your personal data against unauthorized access, alteration, or disclosure. Your membership and attendance records are stored in secure, encrypted cloud databases. We retain your personal data for as long as your membership is active or as needed to provide you services and satisfy tax or legal reporting requirements.
06. Your Rights & Grievances
You retain the right to review, update, or request the correction of any personal information held in our records. If you have any inquiries, requests, or privacy grievances, please contact our designated Grievance Officer:
DNA 360 Fitness Centre
Attn: Grievance Officer / Privacy Support
Address: 502, Hiranandani Knowledge Park, Hiranandani Gardens Powai, Mumbai – 400076, India
Email: dna360fitness@gmail.com
Phone: +91 93244 62384